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 8:30 AM Registration and Welcome Coffee / 9:00 AM Course Starts / 10:30 AM – 11:00 AM Morning Tea 
12:30 PM – 1:30 PM Networking Lunch / 3:00 PM – 3:30 PM Afternoon Break / 5:00 PM Course Ends


Session 1 – What is Organisational Culture?

This session explores the concept of public sector culture and its significance. Participants will gain insights into the evolution of culture and its impact on organisational performance and employee engagement. 

  • What is organisational culture and why does it matter? 

  • Does organisational culture matter in the public service?

  • Exploring different types of organisational cultures

  • Case studies and examples of different culture types in public service organisations

Session 2 – Navigating cultural challenges

In this session we will reflect on the outcomes of Inquiries and reports on public sector agencies from several jurisdictions, including the Robodebt Royal Commission:

  • What are common findings?

  • How are these behaviours allowed to develop and be rewarded?

  • What steps are needed now – to improve workplaces and to avoid recurrence of these behaviours?

  • Could these behaviours occur in your workplace?


Session 3 – Cultivating a positive workplace culture

This session will look at what is a desirable culture in your workplace.

  • What does good culture look and feel like?

  • Can multiple cultures coexist in your workplace?

  • Ethical leadership and decision making in the public sector

  • Individual, team and organisational culture

  • Diverse and inclusive workplaces

  • Accountability

Session 4 – Measuring organisational culture

Now that we know what good public service culture might be, how does your workplace measure up? In this session we will look at ways of measuring organisational culture.

  • Organisational surveys and scorecards

  • HR indicators

  • Behavioural indicators


Session 1 – Embedding culture

This session will explore how to bridge the gap between your organisation’s aspirational culture statement written in policy manuals and the way people behave every day, under pressure.

  • Building Trust

  • Identifying influencers in a hybrid work environment?

  • Espoused values versus observed behaviours

  • The importance of healthy conflict

  • Understanding the leverage points for enhancing culture

  • Creating an environment where challenging senior staff is encouraged

  • Leading by example

  • Learning and development

  • The negative impact of ineffective leadership

  • The importance of empathy and emotional intelligence

  • Conditions for empowerment and ownership

Session 2 – Addressing cultural clashes and overcoming resistance

This session will focus on understanding the human response to change and assisting colleagues overcome resistance.

  • Creating a shared culture in a ‘work from anywhere’ environment

  • Addressing unhelpful cultural paradigms

  • Challenging behaviours safely and effectively

  • Effective feedback strategies– in person or on-line

  • Self-regulation and effective communication in leaders

  • Barriers to inclusive and diverse workplaces

  • We are dealing with humans – with all their strengths and weaknesses​

Session 3 – Monitor, Review, Change, Repeat

This session provides insights on how to monitor and sustain your desired organisational culture over time.

  • Establishing cultural parameters

  • How to monitor culture via KPIs and other measures

  • What is needed to maintain progress?

  • Is your culture aligned with your purpose?

Session 4 – Taking Action – Individual, Team, and Organisational Culture

You cannot get through a single day without having an impact on the world around you. What you do makes a difference. And you have to decide what kind of difference you want to makeJane Goodall


This session brings together all the take home lessons for participants to develop an action plan for improving their workplace culture.

Practical Activity
Brainstorming sessions to create action plans for improving culture in your workplace.

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